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Warranty services


We promise that all SensaSound products are elaborately designed and manufactured with the strictest quality requirements. Under normal use we warranty them free from defects in materials and workmanship for a certain warranty period from the original purchase date.

 
  The warranty for passive speakers is valid for 3 years.
  The warranty for subwoofer amplifier is valid for 1 year.
  The warranty for other parts of subwoofer is valid for 3 years.
  The warranty for wireless speaker is valid for 1 year.
  The warranty for amplifier is valid for 1 year.

  The warranty for cable is valid for 3 years.

 

If any defects in materials and workmanship occur within the limited warranty period, you can get immediate help from the following ways:

 

Contact the dealer from whom you purchased the products Or you can send an email to service@sensasound.com

 

However, after the warranty period, you will be responsible for the charges incurred from spare parts, labor service and shipments, etc.

 

No matter which way you choose to obtain the service, we need the information of model, serial number, original purchase date and detailed problem description from you. Carry or send your products to the dealer where you bought if we have confirmed that any parts need to be repaired or replaced. Please note that we also need your warranty card and purchase proof, so keep them well after you purchase our products.

 

Important

Please do not entrust any repair work to unauthorized person or party. Only the authorized SensaSound dealers and distributors can provide the original components necessary for servicing the products. We do not warranty any service to any modified parts that are not from authorized ways.

 

Warranty does not include (but are not necessarily limited to)

 

Those caused by force majeure and acts of nature.

Damages caused by any use other than correct use described in the user manual.

Damage caused by improper installation, adjustment or was installed in seal up environment.

Damage caused by shipment other than arranged by SensaSound.

Bought, repaired, modified or use of parts that are not made or authorized by SensaSound.

If the serial number has been altered, defaced or removed.

For deterioration of component parts, the nature of which is to become worn or depleted with use.

 

Shipping charge

If the repairs are covered by the warranty, you need to pay for the charge incurred by sending the product to the maintenance point, and SensaSound will pay the return shipping charge. We provide all support and guidance to make sure the process moves smoothly.

 

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